In 2025, you will get a new special case manager outside of your agency.

Before you get upset! Know that you can still see your service coordinator. As long as they work at your agency, you can still talk to them.

Your new special case manager will check in with you to see how things are going with your services. Their job is to ask you what you like and do not like about your services. The state wants to make sure:

• you have choices
• you are in charge of your life

Your new case manager will help you invite anyone you want to make your ISA.

The state is setting up 1 or 2 new companies to hire case managers.

For this to work well, tell the state what you need.

Tell the state what is important to you. Describe your perfect case manager. How should they treat you? What do you want them to do for you?